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Customer Service

Shipping & Delivery
We ship worldwide via Royal Mail Tracked and Signed.  Nothing Special offers as standard in the UK - Royal Mail 1st Class Signed-For: estimated delivery time 1-2 working days, for the rest of the world items are sent - Royal Mail International Tracked & Signed: estimated delivery time - Europe 3-5 business days, rest of the world 5-7 business days.  If you would prefer faster shipping please email us with your order and we can find you the best rates, normally items arrive the next day with in the UK. To save disappointment please email as soon as possible so we can have the item sent in time.  Orders are processed once a day and typically ship the same day if ordered before 16:30 .
Privacy & Security
Nothing Special makes every effort to keep your personal information safe.  We provide a secure site for online shopping.  Your credit card information is not stored by Nothing Special and so there is no risk of loss through credit card theft. All payments are taken through PayPal, there is more information on the PayPal website about payment protection, there is a link at the bottom of this page.
Returns & Replacements
All our items are described fully with exact measurements, if there is any information missing please send us an email before purchasing, we normally only except returns if the item is not as described or in special circumstances, please email for more information.
Ordering
Ordering online with Nothing Special is safe and simple.  Your orders are taken through PayPal.  Orders are processed once a day and typically ship the same day if ordered before 16:30.
Viewing Orders
You can sign in to view your Account preferences and order history.  Access "My Account" from the header.
Updating Account Information
You can view and edit your Account Information from the "My Account" link in the header.  Preferences, mailing addresses, email addresses etc can be managed from the "My Account" area.